Real estate · Halifax, NS
A brokerage in Halifax where inquiries land mid-showing and go stale inside an hour. This is what an AI receptionist for real estate agents does with the call that arrives while every agent is out on a listing.
What changed for Harbourline Realty
- 4 min
- median time from inquiry to booked tour
- 3.1×
- as many qualified inquiries reaching an agent
- 100%
- of after-hours inquiries answered
The problem
Inquiries arrive while agents are mid-showing, driving, or in a signing. A buyer who does not get through calls the agent on the next sign, and the lead is gone inside the hour.
Evening and weekend inquiries were the worst: the highest intent, the least coverage.
What we set up
Each listing, its price, and its showing windows live in the dashboard, so tours are only offered when an agent is genuinely free.
Qualifying questions run on every inquiry: timeline, financing, and whether the caller is working with another agent.
Anything urgent, or any caller who asks for a person, forwards straight to the agent on duty.
Where it landed
Tours are booked into agent calendars during the first call, not after a callback.
Agents open a lead with the qualification already attached, so the first human conversation starts further along.
After-hours inquiries are answered at the moment of interest rather than the next morning.
“The lead that used to go to whoever answered first now goes to whoever answers. That is us.”
Put us on your line
Keep your number, or take a new one. Either way you are live the same day.
Or read what an AI receptionist costs before you set anything up.